Frequently Asked Questions

You can make an appointment  to complete your work within 30 days of the end of your session. There is a fee of $25.00 per hour. You  will be notified by email when work is ready for pick up.

All completed work must be picked up within 30 days of completion.

Payment in full is due at the time of enrollment through the payment portal in our scheduling site.  If not paid through the site within 60 minutes your reservation will automatically cancel. Any invoices sent to you for reservations made through staff must also be paid on receipt and will be cancelled if it remains unpaid 24 hours prior to the start of class.

If you have any issues with our payment portal, or you need to make payment in a different way, please contact us at admin@mudpuppiesla.com to make your reservation.  Otherwise your reservation made through our website will automatically cancel in 60 minutes and your spot will not be reserved.  

Your payment must be paid via the portal on our website where you made your reservation.  If you went directly to Paypal, it will not notify our system and your reservation will still automatically cancel.  If we don’t notice it right away and you get a cancellation notice, please contact us ASAP at admin@mudpuppiesla.com 

 Cancellations must be made at least 48 hours in  advance of the start of a session or class.  Refunds will be made at that time, less a 15% processing fee.  This does not apply to Summer sessions (see those items separately under the Summer camp/class tab and choose the link for current year policies)

In general, one class may be made up per 4 class course, however see each class description for details. The class must be made up within 30 days of the missed class during specified available makeup class days/times. Makeup classes can be scheduled by contacting us at admin@mudpuppiesla.com 

When a reservation is made for a particular day and time, it is expected that you will remain committed to that schedule. If you wish to make a change, it will depend upon space availability and must be completed at least 48 hours in advance of the beginning of  your session. Once a session has begun, changes cannot be made.

Proof of a Covid vaccine is required at the time of enrollment, along with completion of the Covid screening/waiver form.  Masks and additional test requirements are needed for those unvaccinated and may change due to current CDC regulations.  Currently, unvaccinated students are expected to provide a negative Covid test once per week.  However this could change at any time, so please contact us for current details. 

Go to our class or camp tab on this website  Once you decide what you want to sign up for, you can click through the class or camp pages, or go directly to mudpuppiesla.timetap.com to set up or sign into your student account and follow the instructions to sign up for classes.  If you need any help with this process contact us at admin@mudpuppiesla.com 

Mud Puppies camp registration begins the first Saturday in March each year.  Make sure you are on our email list and have a student account set up so that you can register as soon as possible as camp tends to sell out the majority of dates within the first couple of days registration becomes available. 

Follow the prompts or go directly to https://mudpuppiesla.timetap.com and click on the registration button on the top right of the screen or if by phone, in the dropdown menu.  Please always use the same email to sign up anyone from your household so that you can access all students from the same account. Any issues/questions please contact us at admin@mudpuppiesla.com

Please add the following emails to your contact lists to make sure they won’t go to spam:

admin@mudpuppiesla.com

noreply@timetap.com

Please view under Camp tab here